naily:

Personally, I wouldnt pre order, I would wait and see how it pans out with the new guys - if I miss out on an *exclusive* track then so be it.

So what is your point actually, and what kind of response did you expect from us by telling us that? Amcgreal said better than me. I don't see that anything helpful or consoling other than "I made the better judgment" or "that is why some of the mistakes were made, by the new vendor."(hence I wrote that comment about breach of contracts.) I think you were not trying to be mean to us, but I was sad to read the comment. We haven't received any proper response for this issue, and we don't know where to contact other than the e-mail address KM com posted which is not responding properly. It seems that you are the only person who can get to the management, and you said "I wouldn't pre-order". Please don't say that.

naily:

Richard made some comments regarding the service due to Trinity folding on the homepage, he apologised.

That was long time ago, but I don't want them to apologize or be sorry for us. This not their fault.

muse-ic:

naily:

Personally, I wouldnt pre order, I would wait and see how it pans out with the new guys - if I miss out on an *exclusive* track then so be it.

So what is your point actually, and what kind of response did you expect from us by telling us that? Amcgreal said better than me. I don't see that anything helpful or consoling other than "I made the better judgment" or "that is why some of the mistakes were made, by the new vendor."(hence I wrote that comment about breach of contracts.) I think you were not trying to be mean to us, but I was sad to read the comment.

To be fair, it's the same conclusion I, and others, have come to - after getting burned like this, I don't think I'll be pre-ordering from KM in future, and I might avoid ordering at all. Who wants to go through this again?

muse-ic:

We haven't received any proper response for this issue, and we don't know where to contact other than the e-mail address KM com posted which is not responding properly. It seems that you are the only person who can get to the management, and you said "I wouldn't pre-order". Please don't say that.

Don't forget that naily herself was burned by this, so she's not speaking from a position of having avoided the hassle we've gone through. She doesn't work for the band or the fulfilment company, and is just offering her personal lesson from all of this.

muse-ic:

naily:

Richard made some comments regarding the service due to Trinity folding on the homepage, he apologised.

That was long time ago, but I don't want them to apologize or be sorry for us. This not their fault.

I think you're letting the band off rather lightly here, especially considering the stick you've been giving someone who isn't affiliated with the band in any way.

Yes, Trinity going bust sucks, and the band weren't responsible for that. They *were* responsible for their response to it, though, and their response was a single e-mail promising fulfilment, followed by a deathly silence right to this day.

Perhaps the band didn't cause the problem, but I guarantee you that if they had personally made it their business, months ago, to nail this problem once and for all, it would have got done. If they had personally made it their business to explain, communicate, and keep us up to date, we wouldn't be so irked despite the months of waiting. If they'd cared enough to make damn sure somebody took care of it *yesterday*, things wouldn't have got this bad.

We can only assume (perhaps unfairly!) that they didn't want to sully their official website with bad news, or that their reputation isn't important enough to them to warrant such a response. They owe us some answers, and if you're able to contact the band to put your grievances to them, I'll support you a hundred percent, because they've been shockingly slack-arsed about this. BUT don't take it out on the messenger, please - no more naily-bashing.

muse-ic:

naily:

Personally, I wouldnt pre order, I would wait and see how it pans out with the new guys - if I miss out on an *exclusive* track then so be it.

So what is your point actually, and what kind of response did you expect from us by telling us that? Amcgreal said better than me. I don't see that anything helpful or consoling other than "I made the better judgment" or "that is why some of the mistakes were made, by the new vendor."(hence I wrote that comment about breach of contracts.) I think you were not trying to be mean to us, but I was sad to read the comment. We haven't received any proper response for this issue, and we don't know where to contact other than the e-mail address KM com posted which is not responding properly. It seems that you are the only person who can get to the management, and you said "I wouldn't pre-order". Please don't say that.

Sticking my nose in here, but I think you're misunderstanding naily's point. I don't think she meant that she wouldn't or didn't pre-order this particular live album.  I think she's saying that in her personal opinion, in the future it might be best to hold off on anything that the shop makes available for pre-order until there's proof that they're not going to sit around with their thumbs up their arses. And if by doing that she misses out on an "exclusive" track, then that's fine; at least she'll know that her order is safe.

I just hope the copyrights and all that bureaucratic stuff will be sorted o=
ut soon, and I get my album that I've paid for last year. And I strongly re=
commend people don't this again unless there is a more reliable company in =
charge.

It would be very interesting to know just how many fans are still waitng for their download.  

I'm glad that someone is trying to get this sorted for us, but it shouldn't really have to be that way. Does this mean that the band don't really care about our plight, or are they unaware of the full details of this ridiculous ongoing saga? 

Why is it that some fans already have access to this download weeks ago...and loads of us are still waiting, seemingly in vain?  What sort of cowboy outfit is running this? No communication to anyone but the chosen few. The rest of us treat like mushrooms waiting for something that may or may not happen,all at the whim of a company who don't even deem us worthy enough to drop us an email to explain what is happening.

Not looking too rosy is it? 

I admit that I was so irritated by this issue that I take out on her. I do owe an apology to Kerry (sorry), and thanks for tehsux0r and cowpie21.

tehsux0r:

muse-ic:

naily:

Richard made some comments regarding the service due to Trinity folding on the homepage, he apologised.

That was long time ago, but I don't want them to apologize or be sorry for us. This not their fault.

 

I think you're letting the band off rather lightly here, especially considering the stick you've been giving someone who isn't affiliated with the band in any way.

I was referring to the band members. This is only my speculation. Trinity didn't keep the ordering records properly when they went bust. Apparently they didn't care. The record company was and still is so reluctant to sort this issue, because the profit of the album is so small. The unit price was less than GBP10 and I wonder how many bought it. They don't want to approve the releasing unless they have the firm confirmations of payments which Trinity failed to keep. They didn't try to be prompt and flexible to find the better way to solve this issue. So I am rather angry at the record company and Trinity. In addition to that, wasn't it the record company who appointed Tirnity as the vendor in the first place? They failed to watch the conditions of Trinity, or maybe they knew how bad the conditions of the company were, and let them to do the improper work for months. I don't have anything against the band members on this case, and I don't want them to be say sorry instead of them. They should apologize.

I do think we need some explanation. (but we have been saying this for a long time, haven't we?)

 4 days after "shortly" and still nothing... what a surprise! Hoping to get it today or tomorrow, as I'm leaving for holiday this Sunday and it would be nice to take the album with me...

muse-ic:

I admit that I was so irritated by this issue that I take out on her. I do owe an apology to Kerry (sorry), and thanks for tehsux0r and cowpie21.

No probs 

muse-ic:

I was referring to the band members.

Sure, so was I  We're just getting onto one of *my* bugbears here, which is that music acts in general still don't seem to take an interest in the behaviour of those that claim to represent them - not only record companies, but industry lobby groups too. Whether it's going around trying to bankrupt individuals with copyright lawsuits because of a bit of downloading, insisting on the insertion of ill-conceived DRM into new technologies, or failing to deliver on commitments to paying customers, what they do reflects on the acts they're associated with. The most successful of today's music acts have power, and they seem reluctant to use it.

Keane must know *something* about this live-album debacle, because Tim was involved in the mixing. For them to let the record company screw paying fans around like this makes me wonder what they're thinking. Keane are successful and in demand, and they should be demanding some integrity from their partners in this. At the very least, they could communicate about it on their website to let us know they give a damn; instead, they've chosen to stick their heads in the sand and say nothing (apart from that one apology, months after the fact), and that's rather telling.

muse-ic:

Trinity didn't keep the ordering records properly when they went bust. Apparently they didn't care. The record company was and still is so reluctant to sort this issue, because the profit of the album is so small. The unit price was less than GBP10 and I wonder how many bought it.

If that's true, it's a pretty shocking attitude. If your fulfilment company goes bust after taking money from people, you accept that you'll be making a loss, deliver the goods, and take it on the chin. It's not as if they can't afford to - they (the record company) have just forgotten what it's like to care about PR.

muse-ic:

They don't want to approve the releasing unless they have the firm confirmations of payments which Trinity failed to keep. They didn't try to be prompt and flexible to find the better way to solve this issue. So I am rather angry at the record company and Trinity. In addition to that, wasn't it the record company who appointed Tirnity as the vendor in the first place? They failed to watch the conditions of Trinity, or maybe they knew how bad the conditions of the company were, and let them to do the improper work for months.

It looks like you know more than me about the details of this 

muse-ic:

I don't have anything against the band members on this case, and I don't want them to be say sorry instead of them. They should apologize.

I do think we need some explanation. (but we have been saying this for a long time, haven't we?)

Indeed we have, and it's not coming. I have to disagree with you about the band - they *should* be apologising, firstly for signing with a record company that would assign incompetent and insolvent boobs to do this work, and secondly for not caring enough about how this reflects on *them* (the band) to raise hell as soon as they found out how bad things were.

As I said, the record company and its assignees are Keane's representatives, like it or not, and when they signed the record contract they took part of the responsibility for what would be done in their name - they can't hide from that now. They can protest innocence and ignorance all they want, but it won't wash with me.

Okay, rant over!

Tehsux0r thanks for the post, and please allow me to say again that my previous post here is based on my speculation.

The sad thing is that they think this issue is fixed by releasing the album. They don't know / care that some customers still haven't received it.

Still nothing.

Maybe they are just hoping we all get fed up and forget about it?

Is there someway we can contact them direct? Is there an email address we can use? If we all hammer them directly maybe they will actually do something?

No more mr nice guy....the gloves are off !

Now I know what it feels like to live forever.

Anyone luckier than me with this in the last couple of weeks?

 Hi,  I live outside of the UK, and was only able to order the European Live Digital album.   I'm a huge fan of Keane, and would love to have the 3 extra tracks from the UK tour.  I am willing to pay for the tracks, if anybody is willing thanks for your help.

Saw them at Radio City Hall in New York City, amazing, Tom is so good on the acoustic guitar and his renditions of some  of the new songs are uplifting and pure.  They are a truly talented bunch. 

thanks 

I'm willing to pay for the tracks......oh wait a minute I did pay for the tracks, in fact I paid for the whole Live album and I and many others on here are still waiting to receive it.

Maybe you are asking on the wrong thread as the majority of fans on here don't posess any of the tracks let alone the extra UK ones you are seeking.

Anyone have any updates or are we still all in the dark and losing the will to live?

It's funny that this forum will not permit to share the tracks, which were apparently failed to be delivered by them. Who's fault is this?

muse-ic:

It's funny that this forum will not permit to share the tracks, which were apparently failed to be delivered by them. Who's fault is this?

The live album has nothing to do with the forum, and vice versa....the issue seems to be with Trinity. 

cowpie21:

muse-ic:

It's funny that this forum will not permit to share the tracks, which were apparently failed to be delivered by them. Who's fault is this?

The live album has nothing to do with the forum, and vice versa....the issue seems to be with Trinity. 

I know. I was referring to Keane (its management and record company) by "them". It seems no one there is focusing on this issue, as if everything is sorted out (it's not!) I just wonder why they can't be more flexible; what they need in short is confirmations of order and payment, right? After they f*cked up they need to do something, not like "we have to wait for the company's decision," or "we are not directly related to the problem". If they have a little bit of brains to use, are we having this problem now? So I want to know whether they feel sorry for this, even slightly. And they may use this forum in more possible way. I'm not saying to share the song openly, only for those who haven't received songs and this should be done by someone who is appointed by them- because no further information is provided by them and we do not know where to ask but here.

Seriously, am I getting a warning now? :(

Its seriously not through want of trying, I've persisted on behalf of many fans. I don't know where else to take this for people tbh.

naily:

Its seriously not through want of trying, I've persisted on behalf of many fans. I don't know where else to take this for people tbh.

Just being curious....what does that involve and is there more we can do ourselves? Are you in contact with the people who are now responsible? If so, could you pass on their contact information to us and we can then try individually? Also, have you actually been getting some sort of response from them? If so what have they been saying? Do you have a line of communication to the Band and their Management.....if so could you give them an update to tell them that they have loads of unsatisfied 'digital album' fans? Although they are not directly responsible I am sure they would want to know.

How about we take this to our local Trading Standards and/or BBC Watchdog? Things might start moving then, or at least certain people might take more of an active interest especially if some unwanted bad publicity is involved.  

STUKRUGEN:

naily:

Its seriously not through want of trying, I've persisted on behalf of many fans. I don't know where else to take this for people tbh.

 

Just being curious....what does that involve and is there more we can do ourselves? Are you in contact with the people who are now responsible? If so, could you pass on their contact information to us and we can then try individually? Also, have you actually been getting some sort of response from them? If so what have they been saying? Do you have a line of communication to the Band and their Management.....if so could you give them an update to tell them that they have loads of unsatisfied 'digital album' fans? Although they are not directly responsible I am sure they would want to know.

How about we take this to our local Trading Standards and/or BBC Watchdog? Things might start moving then, or at least certain people might take more of an active interest especially if some unwanted bad publicity is involved.  

All reasonable comment, in my opinion. This long ago passed the point where anyone could reasonably expect those of us still without satisfaction to carry on waiting politely - the lack of direct communication, right to this day, shows a shocking lack of courtesy. While I'm sure I speak for everyone in saying I appreciate Kerry's efforts (and partial success) in resolving this, she should not have to be acting as liaison.

Do the fulfilment company and Keane themselves not have e-mail or forum access? What exactly is so damned important that it could prevent them saying one word to us in six months to let us know they give a hoot? We had to wait for an *interview* to get any acknowledgement at all, and it's done nothing to speed progress in the end.

Warning other potential customers against pre-ordering (either through TS or Watchdog) seems like the responsible thing to do at this stage. I received my album months ago (thanks to Kerry), but seeing other people strung along indefinitely, under the same haughty silence, makes me angrier than ever, and is eroding my opinion of the band. I certainly like their music, but each passing day makes me less of a fan.

I wasn't accusing of naily, and I do want a decent explanation by them, not by her. They are hiding behind her. Cowards. By the way, don't we have other administrators here? 

tehsux0r:

the lack of direct communication, right to this day, shows a shocking lack of courtesy.

I completely agree with you.

tehsux0r:

makes me angrier than ever, and is eroding my opinion of the band. I certainly like their music, but each passing day makes me less of a fan.

Then I found another me. :O

They probably think they managed to get away with this, but how we can trust them who won't show any responsibility at all. They surely make same stupid mistakes again and they won't even notice.